Frequently Asked Questions

General Information

HolidayNow is an online travel store owned and operated by CPTrip Service Inc. based in Toronto, Ontario, Canada.

Established in 2008, CPTrip Service Inc. is a tour operator licensed with Travel Industry Council of Ontario (TICO #50019290) specializing in tour travel products in Canada, the US, and Southeast Asia. As part of post-COVID tourism resilience, we have been chosen by Digital Main Street, a Canadian government-funded program to move brick-and-mortar stores online, leading to the creation of HolidayNow. We focus on holiday destinations made in Canada, for Canadians.

Although our business model is online, we are easily reachable. We would love to chat with you to enhance your holiday experience. We are based in Toronto and just a phone call away.

Telephone: +1 (416) 890-1818

Toll Free: +1 (888) 8CPTRIP


If you would prefer to request a face-to-face meeting, we can connect via Zoom or Skype.

We have a decade-long track record of offering authentic and customized Canadian tour travel products to international inbound visitors. We work closely with various destination marketing organizations & tourism bureaus to ensure that we deal only with trusted and reputed destination suppliers (including for hotels, attractions, activities, etc). We are a member of Destination TorontoCanadian Inbound Tourism Association, and Tourism Industry Association of Canada.

We are in favour of sustainable tourism and environmental protection when selecting destination products, with emphasis on "off the beaten path" holiday destinations. For example, if we have to choose one hotel over another, we tend to use the one implementing the “Green Key” program for recycling & reuse. We appreciate and encourage you to pack and bring recyclable items as best you can when traveling for your memorable holidays, and reduce your dependance on single-use plastics wherever possible. It’s our collective duty to protect and preserve the natural beauties of the places we travel to.

Products & Bookings

Our holiday packages and deals are constantly being updated. We are experts on designing and quoting for tailor-made itineraries. If you have a travel destination and preferred choice of hotels in mind, please do not hesitate to email us for accurate quotations. This also applies to any portion of existing packages that you may wish to modify.

To comply with the COVID-19 protocols, we do not organize any group travels at this moment. All of our holiday packages and deals are curated for individual or family tours. There is no booking requirement for the minimum number of people. Most of our holiday packages do not include ground transportation or flight bookings. We hope to resume bus travel service and land transportation in the near future, when appropriate.

You can access our Terms and Conditions page at the bottom of this website. Please read it carefully before you proceed to make your payment. When sourcing tour products, we always request destination suppliers–especially hotels–to offer flexible and favourable cancellation policies. Your interest and wellbeing are always in our mind. We are on your side.


Our online store is powered by Shopify, a Canadian multinational e-commerce company. Shopify Payments is PCI compliant and ensures your payment data and personal information are secure.

All of our tour products are quoted in Canadian Dollars (CAD). This includes holiday packages within Canada or overseas. We accept Visa, Mastercard, Paypal, Email Transfer, and Bank Transfer.